Responsible Gaming at 77ee

Mandatory

Age Restriction Policy

Every new account registered on 77ee is subject to a Know Your Customer (KYC) age verification process. Players are required to provide a valid National ID card, passport, or other government-issued document confirming their date of birth before any withdrawal can be processed and before certain deposit thresholds are reached. Accounts where age cannot be verified are suspended immediately until documentation is received and reviewed.

We also take active steps to prevent minors from accessing the platform through shared devices. If you are a parent or guardian and believe a minor may have accessed a gambling platform using your device or account credentials, contact our support team immediately at [email protected] and we will assist you in securing your account. We encourage parents to use parental control software to restrict access to gambling websites on shared or family devices.

Parental Controls

Several tools are freely available to help parents and guardians restrict online gambling access for minors in Bangladesh. Software such as Net Nanny and built-in browser content filters can block gambling-category websites. Android device Family Link settings and iOS Screen Time controls also allow parents to restrict app and website access by category. 77ee fully supports these efforts and cooperates with any blocking technology that targets age-restricted content.

Our Promise

Our Commitment to Safe Play

At 77ee, responsible gaming is not a regulatory checkbox — it is a genuine operational priority embedded in how we design features, train our support team, and communicate with players. We believe that every player in Bangladesh deserves the right to enjoy casino games and sports betting as a form of entertainment without that enjoyment ever crossing into harm.

Our responsible gaming framework rests on three core principles: Prevention, meaning we design the platform to make it easy to set spending and time controls before any problem develops; Detection, meaning we actively monitor player behaviour for signs of distress and intervene proactively when patterns suggest a player may be at risk; and Support, meaning we provide immediate, judgment-free assistance to any player who reaches out with concerns about their gambling.

All 77ee support staff who interact with players receive training on responsible gaming indicators and are empowered to refer players to professional resources, apply account restrictions, or escalate to a senior responsible gaming officer whenever necessary. Our goal is always to help players maintain a healthy relationship with gambling — and to act swiftly when that relationship shows signs of strain.

Prevention First

Tools and defaults designed to keep play enjoyable before a problem ever starts.

Active Detection

Behavioural monitoring systems flag at-risk patterns and trigger proactive outreach.

Judgment-Free Support

Our trained team is available 24/7 to provide confidential, compassionate assistance.

Protection Tools

Player Protection Tools

All tools are available at any time from your account settings or by contacting [email protected].

77ee provides a comprehensive suite of player-controlled tools designed to give you full authority over your gambling activity. These tools are available immediately upon request — you do not need to justify your decision to use them, and our support team will never attempt to dissuade you from activating any restriction. All tools apply across the entire 77ee platform including slots, live casino, and sports betting.

Deposit Limits

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits will be accepted until the period resets. Limits can be reduced instantly but increases require a 24-hour cooling-off period to protect against impulsive decisions made during a gambling session. Limits are expressed in Bangladeshi Taka (BDT) and apply across all payment methods including bKash, Nagad, and Rocket.

Loss Limits

Define the maximum amount you are comfortable losing within a set time period (daily, weekly, or monthly). Once your loss limit is reached for that period, your account will be automatically restricted from further real-money play until the period expires. Like deposit limits, reductions take effect immediately while increases are subject to a mandatory 24-hour review delay.

Session Time Limits

Set a maximum continuous play duration per session. When your session timer expires, you will receive a reminder notification and be prompted to take a break. This tool is particularly useful for players who find that long uninterrupted sessions affect their decision-making. Session time limits can be set in increments from 30 minutes to 8 hours.

Reality Checks

Enable periodic on-screen reminders at intervals of your choice (every 30, 60, or 90 minutes) that display how long you have been playing and your net win/loss position during that session. Reality checks interrupt auto-play and require your active acknowledgment before play can continue, keeping your awareness of time and money spent front and centre throughout every session.

Time-Out (Cooling-Off Period)

Take a short break from gambling by activating a time-out of 24 hours, 48 hours, 1 week, or up to 30 days. During a time-out, your account remains open but all real-money betting is suspended. You will continue to receive account communications, and your balance and transaction history will be preserved. Time-outs cannot be reversed early — this is intentional, to give you genuine breathing room.

Self-Exclusion

Permanently or long-term exclude yourself from the 77ee platform for a minimum period of 6 months, up to 5 years, or permanently. During self-exclusion, your account is closed, all marketing communications cease immediately, and you will not be able to create a new account. Self-exclusion is the strongest tool available and is appropriate when you feel gambling is causing significant harm to your life, finances, or relationships. Full details are in the dedicated section below.

How to Activate. All player protection tools can be activated through your account settings panel or by sending a request to [email protected] with the subject line "Account Restriction Request". Our team will action all restriction requests within 1 hour during business hours and within 2 hours overnight (Bangladesh Standard Time, UTC+6). There is no charge for any responsible gaming tool.

Know the Signs

Recognising Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise in oneself. Gambling becomes problematic when it moves from being an enjoyable pastime to an activity that causes financial stress, relationship difficulties, or emotional distress. The following warning signs are commonly associated with gambling that has become harmful. If you recognise several of these in your own behaviour, we strongly encourage you to use the self-assessment tool below or contact our support team.

Spending more money on gambling than you originally intended or can afford

Chasing losses — continuing to bet in an attempt to recover money already lost

Feeling restless, anxious, or irritable when you try to reduce or stop gambling

Lying to family members or friends about how much time or money you spend gambling

Borrowing money, selling possessions, or taking loans to fund gambling activity

Neglecting work, studies, or family responsibilities because of gambling

Using gambling as a way to escape from stress, depression, or personal problems

Repeatedly making unsuccessful efforts to cut back or stop gambling altogether

Feeling preoccupied with gambling — planning next sessions, reliving past wins and losses

Experiencing guilt, shame, or distress after a gambling session

You Are Not Alone. Problem gambling is a recognised health condition, not a character flaw or moral failing. It affects people from all walks of life across Bangladesh and the wider world. Recognising the signs and asking for help is a sign of strength. The 77ee support team is available at [email protected] at any time, without judgment.

Self-Check

Self-Assessment Questionnaire

Answer honestly. This is for your benefit — your responses are private and not recorded by 77ee.

The following questions are adapted from widely used responsible gaming assessment frameworks. Read each question and honestly consider whether it applies to your recent gambling behaviour. If you answer "yes" to three or more of these questions, we recommend activating a time-out or speaking with our support team about additional options.

1

Have you ever gambled with money that was set aside for essential expenses such as rent, food, or utility bills?

2

Have you ever returned to gambling the next day to try to win back money you lost the previous day?

3

Have you ever felt the need to increase the size of your bets in order to feel the same level of excitement?

4

Have you ever concealed from a family member, partner, or close friend how much you were gambling or how much money you had lost?

5

Have you ever missed work, classes, or an important family commitment because you were gambling or recovering from a gambling session?

6

Have you ever borrowed money, taken a loan, or used a credit facility specifically to fund your gambling?

7

Do you ever feel anxious, irritable, or unable to concentrate when you are not gambling or when you try to stop?

8

Have you ever felt that gambling was the primary way you coped with stress, loneliness, grief, or other difficult emotions?

What to do if you answered "yes" to three or more questions. We encourage you to use the time-out or self-exclusion tools described on this page, or to contact our support team directly at [email protected]. You may also wish to speak with one of the external support organisations listed in the Support Resources section below.

Take a Break

Self-Exclusion and Account Closure

Self-exclusion is the most comprehensive account restriction available on the 77ee platform. When you self-exclude, your account is immediately deactivated, all promotional communications are stopped, and you will be prevented from opening a new account on the platform for the duration of your chosen exclusion period. This is a serious and effective tool designed for players who feel that gambling is causing real harm in their life.

Exclusion Period Options

77ee offers the following self-exclusion durations. All durations are measured from the date and time the exclusion is activated:

6 months — a structured short-term break for players experiencing early-stage concerns
1 year — recommended for players who recognise a pattern of harmful play
3 years — for players seeking a long-term reset and recovery period
5 years — for players who want an extended structured exclusion
Permanent (indefinite) — for players who wish to stop gambling on 77ee permanently with no option to return

What Happens During Self-Exclusion

Once your self-exclusion is active: your account is locked and you cannot log in; any pending withdrawal requests will be processed and paid to your verified payment method (bKash, Nagad, Rocket, or bank account); your account balance is preserved if the exclusion is time-limited; all marketing emails, SMS messages, and promotional notifications are suppressed immediately; and you will not be permitted to create a new 77ee account for the duration of the exclusion. Any attempt to circumvent the exclusion by registering a new account will result in permanent closure of all associated accounts.

Returning After a Time-Limited Exclusion

At the end of a time-limited self-exclusion period, your account will not be automatically reactivated. You must contact [email protected] to confirm that you wish to resume play. Before reactivation, our team will provide information about the responsible gaming tools available and may recommend a follow-up self-assessment. There is a mandatory 7-day reflection period between the formal end of your exclusion and account reactivation — this is non-negotiable and cannot be waived.

How to Request Self-Exclusion

Contact our support team at [email protected] with the subject line "Self-Exclusion Request". State your registered account email, full name, and your preferred exclusion duration. Your request will be actioned within 1 hour, 24 hours a day, 7 days a week including Bangladeshi public holidays such as Eid and Victory Day. If you are in distress and need the exclusion applied urgently, state "URGENT" in your subject line and a senior support agent will action it within 15 minutes.

Self-Exclusion is Irreversible During the Period. Once activated, a self-exclusion cannot be reversed or shortened before the end of the chosen period under any circumstances. This is a deliberate design choice — the cooling-off period is most effective when it cannot be undone in a moment of impulse. Please choose your exclusion duration carefully.

Get Help

Support Resources and Helplines

If you feel that gambling is affecting your mental health, finances, or personal relationships, please reach out for professional support. The organisations below offer confidential guidance to individuals dealing with problem gambling. All contact details are provided as plain text — please copy them and reach out directly.

Kaan Pete Roi (Bangladesh)

Bangladesh's national mental health helpline offers free, confidential emotional support in English and Bengali, 7 days a week.

Phone: 01779-554391

National Mental Health Institute (NMHI)

Located in Dhaka, NMHI provides outpatient counselling and addiction treatment services for Bangladeshi residents seeking professional support.

Pabna Mental Hospital, Pabna, Bangladesh

Gamblers Anonymous

A worldwide fellowship offering peer support meetings (online and in-person) and a 12-step recovery programme for people with gambling disorders.

Website: www.gamblersanonymous.org

GamCare

GamCare offers free online counselling, a 24-hour helpline, and a wealth of self-help resources specifically dedicated to gambling-related harm.

Website: www.gamcare.org.uk

Financial Counselling. If gambling has created financial difficulties, consider speaking with a free financial counselling service or a trusted bank representative in Bangladesh. City Bank, BRAC Bank, and Dutch-Bangla Bank all offer customer support lines that can discuss debt management options. Managing finances proactively is an important part of recovery from problem gambling.

We Are Here

Contact 77ee Support

If you have any concerns about your own gambling or that of someone you know, our dedicated support team is available around the clock, every day of the year including Bangladeshi public holidays. All responsible gaming requests are handled with complete confidentiality — your query will not be shared with any third party and will not affect your account standing in any way other than the specific restriction you request.

When contacting us about a responsible gaming matter, you do not need to explain your reasons in detail. Simply telling us "I need help with my account" or "I want to set a limit" is enough for our team to assist you fully. We will guide you through the available options at your own pace.

Email Support

Send your responsible gaming request any time. We respond within 2 hours.

[email protected]

Response Times

Standard requests: within 2 hours
Urgent exclusion requests: within 15 minutes
All times in Bangladesh Standard Time (UTC+6)

Full Confidentiality

All responsible gaming communications are handled privately by trained staff. No information is shared externally.

Language

English support is available 24/7 for all Bangladeshi players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond.

Subject Line Tips. When emailing [email protected], use one of these subject lines for the fastest routing: "Deposit Limit Request", "Loss Limit Request", "Time-Out Request", "Self-Exclusion Request", or "Responsible Gaming Query". Marking your email "URGENT" escalates it to a senior agent immediately.